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Choose our trainings to achieve your aims and to increase
competitive power

QUALITATIVE CLIENTS SERVICING

Why is the qualitative servicing so important?

Because:
• Share of the companies engaged in the sphere of services increases;
• The rivalry increases;
• The clients return where they get good servicing;
• Widening of the list with clients is of living importance.

If you are busy and you have no time, if your company has offices in various cities and the transport and sleeping expenses of the employees are high, you need our online teaching. Using it

You can:

• Increase your competitiveness
• Test yourself
• Organise forum or discussion with other trainees and a mediator
• Download your lectures
• Put questions to the teacher and get competent and immediate answer.

After finishing the training you receive a certificate for acquiring skills and knowledges.

INVEST IN YOURSELF IN ORDER TO MAKE PROVISION FOR
SUCCESSFUL EUROPEAN FUTURE.

THE EFFICIENT DEALER
or

Which are the right questions to attract new clients and to preserve the old ones. The training is proper for new dealers as well as for experienced people who need new technics for sales increasing. We use case study, try new and uniques technics for longterm gaining of the client, learn how to leave good impression about you and your company even if your client won't by this time. Sales are longterm project. Clients remember the bad attitude towards them for a long time and this leads to clients' exodus while the good attitude leads to new clients and orders.

THE BEST OFFICE ASSISTANT

The training is suitable for employees working in the administration and helps them to increase their competence in organisational and communicational aspect, it gives new skills in forming the correspondence and documentation, helps efficiently telephone technics for communicating with clients and partner. It develops the organisational and administrative skills, cultivates an attitude towards professionalism and developing of your employees' potential.

HOW TO COMMUNICATE ON THE PHONE AND HOW TO
ATTRACT NEW CLIENTS

• Practical advices and situations how to behave and what to talk in order to achieve the desirable result
• The tiny tricks in communication guarantee great achievements no matter the field
• How frequently do we ask yourselves where we make a mistake and why we do not achieve optimal result
• If you want to find out why and if you want to learn the rules, come in our agency.

THE EFFICIENT ADMINISTRATIVE ASSISTANT

• The training is about to increase the qualification of state and municipal employees.
• It helps the development of better computer, administrative and communicational skills and knowledges.
• Clients of this training have been Ministry of labour and social policy, New technologies and messages agency.

TIME ORGANIZATION

The proper organisation and time planning is important for achieving of:
• Higher productivity, effectiveness and efficiency;
• Higher percentage of aims fulfilment;
• Bigger satisfaction from the job.

Despite the listed trainings we offer also
PHONE CALLS ETIQUETTE, HOW TO WORK IN A TEAM,
HOW TO BECOME GOOD LEADERS
and we prepare also TRAININGS IN ORDER

All trainings are appropriate for employees with and without practical experience, new-promoted or just people with potential proved their loyalty towards the company. Your employees cannot know everything but they can learn it in order to be effective, to escape mistakes and to raise their contribution to you. Help them — just give them training as a stimulus for the well done work.

ELITSA PANEVA
JSDF Consultant

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OUR TEAM IS HARMONIOUS AND EVERY MOMENT WE ARE READY TO HELP TO OUR CLIENTS.

OUR MOTTO IS:
„THE RIGHT PERSON, IN THE RIGHT PLACE”

WE GRATITUDE TO OUR CLIENTS FOR MUTUAL TRUST!

WHO ARE WE